Information currently collected
If you create an account, the site stores your first name, email address, password hash and salt, optional marketing consent, account timestamps, and session records. If you complete the intake, it also stores the answers you provide about wellbeing, history, goals, preferences, support, availability, and immediate safety. Optional intake questions can be skipped. For a payment, the site stores the selected provider’s order, capture, Checkout Session, or PaymentIntent reference together with status, amount, currency, and timestamps; it does not receive or store your card number, PayPal password, or full payment credentials.
How information is used
Account data is used to secure and restore your account. Intake answers help match you with a therapist and give the assigned therapist context for your conversation. Payment references confirm the one-time payment and help prevent accidental duplicate charges. Chat messages are encrypted in this application and made available to the assigned therapist and authorized service staff who need access to provide or support the session.
Payment processing
PayPal or Stripe independently processes checkout and payment information under its own privacy terms, depending on the method you choose. Information may be transferred to and processed in countries where the selected provider operates. Review that provider’s notices before approving a payment.
Cookies, passwords, and intake encryption
A strictly necessary session cookie keeps you signed in for up to 14 days. It is HttpOnly and SameSite=Lax; when the site is delivered over HTTPS it is also marked Secure. Passwords are processed with a salted key-derivation function rather than stored as plain text. Intake answers and completed profile snapshots are encrypted with AES-256-GCM before they are written to the database. Encryption reduces risk but does not replace access controls, secure key management, backups, monitoring, and legal review.
Profile history and retention
Each saved intake answer creates a change record, and each completed intake creates a numbered historical snapshot so changes can be understood over time. Intake, account, payment, and chat records are retained only as needed to provide the service, meet legal obligations, resolve disputes, and protect users. Requests for access, correction, or deletion are assessed under applicable law.
Health-data and emergency warning
The intake supports therapist matching and preparation; it is not a diagnosis or an emergency-monitoring channel. Do not use the site for emergencies or time-sensitive safety messages. Contact local emergency services or a crisis line if there is immediate danger.
Page last updated: August 20, 2026. General information only; not medical advice.